Terms of Use

Last updated: 19 August 2026 · The legally binding version is the German text: Nutzungsbedingungen

1. Scope

These terms govern the use of the "DocuAI24" mobile application (the "App") and the associated website. The provider is the operator named in the Legal Notice ("we"). By registering or using the App you accept these terms.

2. Description of service

DocuAI24 is an AI-powered assistant that helps you understand and handle official documents and government mail. Key features include: document analysis, plain-language explanations, AI chat, drafting of correspondence (e.g. applications, objections, emails), a form assistant, read-aloud, optional email integration, and letter and fax dispatch via partner services.

3. No legal or tax advice

We do not warrant the accuracy, completeness or legal effectiveness of AI-generated content. Responsibility for using the content — in particular for sending letters, emails or faxes — lies with you.

4. User account

An account is required. You must keep your credentials confidential and notify us of any unauthorized use of your account. You must be at least 16 years old.

5. Acceptable use

You agree to use the App only for your own lawful purposes. In particular, the following is prohibited:

• uploading content for which you lack the necessary rights;
• using the App to create deceptive, fraudulent or unlawful correspondence;
• attempting to overload or circumvent the systems, or to access third-party data without authorization;
• automated or commercial resale of the services without our consent.

6. Sending letters, faxes and emails

Dispatch occurs only upon your explicit instruction. You are responsible for the accuracy of recipient details and the lawfulness of the content. The terms of the respective dispatch providers additionally apply; delivery times are outside our control.

7. Subscriptions and pricing

Certain features require a paid subscription. Purchase, billing, renewal and cancellation are handled via the Apple App Store or Google Play under their terms. Prices and scope are displayed in the app before purchase. Statutory withdrawal rights remain unaffected.

8. Intellectual property

The App, its software, design and content (except your own documents and data) are protected by copyright. You receive a simple, non-transferable right of use for private purposes. Your uploaded documents remain your property; you grant us only the processing rights required to provide the features.

9. Availability

We strive for high availability but do not owe uninterrupted access. Maintenance, further development or disruptions (including at third parties such as AI and dispatch services) may lead to temporary restrictions.

10. Liability

We are liable without limitation for intent, gross negligence and injury to life, body or health. In cases of slight negligence, we are liable only for the breach of essential contractual obligations, limited to the foreseeable damage typical for the contract. Any further liability is excluded. Liability under the German Product Liability Act remains unaffected.

11. Data protection

Information on the processing of personal data can be found in our Privacy Policy.

12. Term and termination

You can delete your account in the app at any time. We may suspend or terminate accounts in the event of serious violations of these terms.

13. Changes to these terms

We may amend these terms with effect for the future where required by changed features or legal circumstances. We will announce significant changes in the app; continued use after they take effect constitutes acceptance.

14. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of your country of habitual residence remain unaffected. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

15. Contact

Questions about these terms: info@sag-consulting.de